Shipping

 

AUSTRALIAN DELIVERY OPTIONS

Need your purchase quickly or sending to a new location? Our easy to use delivery guide will help you choose the best option to get your new purchase fast!

At the checkout you have one delivery option: Standard delivery.

Your order will be delivered to your nominated address and a signature will not be required.

TRACK YOUR ORDER

AUS POST TRACKING 

 

FREE SHIPPING WHEN YOU SPEND $150 OR MORE

The second best thing about filling that online shopping bag – besides all the gorgeous clothes, of course – is knowing that you’ll get it shipped for FREE. byMolly offers our online shoppers within Australia FREE SHIPPING when you spend AUD $150 or more. This will be calculated automatically at checkout when your order reaches $150 value. For orders under $150 the standard $12.95 flat rate shipping fee will be added at checkout. (We’d like our customers to keep in mind that this offer is subject to change at any time at the discretion of byMolly).

OUR SHIPPING POLICY SYDNEY METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately 4-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch). 

MELBOURNE METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately 4-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch.) 

OTHER METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately 4-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch). 

AUSTRALIAN REGIONAL AREAS

Deliveries are sent by Australia Post are generally received up to approximately 10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch). * Due to high demand during Online events and sale periods, carriers may take longer to delivered. We appreciate your patience.  

DO YOU DELIVER ON WEEKENDS OR PUBLIC HOLIDAYS?

Your orders will only be delivered on business days (Monday-Friday, excluding public holidays).  

DO YOU DELIVER TO P.O. BOXES?

Yes, byMolly does deliver to P.O. Boxes. In some cases (such as delivery to P.O. Boxes or remote areas), your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received 7-10 business days. 

WHEN WILL MY ORDER BE DISPATCHED?

As soon as you complete your online order and purchase your items, dispatch is notified. We try to get all orders out as soon as possible, though occasionally that is not possible due to stock issues.  

In order to get your items to you on time, we may send them in two or more parcels that arrive at different times. You will only be charged the $12.95 flat rate shipping for your order (or free shipping if the order is over an $150 value), regardless of the amount of parcels.  

Once your order has been shipped, you will receive an e-mail notification with a tracking number. If you receive your e-mail and tracking number on the weekend, your parcel is ready and waiting to go but will not be physically shipped out until the next business day (and tracking information will be enabled).  

DO I HAVE TO HAVE MY ORDER SHIPPED TO MY BILLING ADDRESS?

No! You can have your order shipped wherever you’d like. Many people choose to have their parcels delivered to their work address or sent to a friend’s house as a gift. 

MY ORDER HASN’T ARRIVED!

We’re so sorry you haven’t received your order yet. If your order has been dispatched (meaning you have received a shipping notification e-mail and tracking number), please contact our Customer Care Team at hello@bymolly.store We can then reach out to the courier. In this case, byMolly is not liable for any loss or damage resulting from late delivery. (This is the official stuff!) Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.  

DO I NEED TO SIGN FOR MY PARCEL?

That is up to you! Many people choose to have the order delivered without a signature of receipt, however they are then liable for the parcel after the courier has delivered. If you would prefer to sign for your order, you will generally need to be available between 7am and 5pm to receive the delivery. If you’re not in when the courier tries to deliver your parcel, they will leave a card for pick-up at the Post Office or you may need to ring the number on the card to arrange a redelivery. Unfortunately, byMolly will be unable to arrange re-delivery with the couriers on your behalf.  

MY ORDER HAS ARRIVED BUT IT’S NOT QUITE RIGHT/SOMETHING IS DAMAGED. WHAT DO I DO? 

We’re happy to help! Please read our Returns & Exchanges policy if you need to exchange or return and receive a refund for your items.   

DO YOU DELIVER INTERNATIONALLY?

Unfortunately we are only able to deliver to Australia and New Zealand.

I ENTERED THE WRONG SHIPPING ADDRESS ON MY ORDER! WHAT DO I DO?

Please contact our Customer Service Team at hello@bymolly.store as soon as possible and we’ll be happy to help you.